EMPLOYEE EVALUATION

EMPLOYEE EVALUATION

Job Knowledge

Ms. Xxxxx demonstrates a good knowledge and understanding of her job duties, the equipment she is required to use, and effective work methods.  She applies her knowledge and skills to produce quality work.  She uses a mix of analysis, wisdom, personal and professional experience, and sound judgment when assessing situations, assignments, projects, or risk to a family.  She is able to perform a wide variety of job-related tasks in addition to her own, as asked to do for others and in crisis situations.  She makes herself readily available to her coworkers as needed.  She regularly integrates new subject matter and policy into existing operations.  She completes all necessary administrative paperwork as required and when required, including time and leave, tracking logs, travel, etc. 

Quantity of Work

Ms. Xxxxx regularly and consistently completes all assignments to meet job requirements.  The standard for the agency is that all pending investigations total no more than 30 percent of the total workload.  Ms. Xxxxx has put forth every effort to stay below this requirement, working overtime and weekends when asked and on her own initiative.  This is in addition to taking on extra duties of working cases for other workers leaving the agency.  She meets the established standard of productivity in this area.

Quality of Work

Ms. Xxxxx completes her assignments according to guidelines, policy, and program expectations.  Narrative examples were provided and Ms. Xxxxx adheres to the narrative templates provided.  Information provided is clear and concise regarding the information discussed during the investigation.  Ms. Xxxxx can improve in this area by proofreading and doing spelling/grammar check prior to submitting narratives. 

Initiative

Ms. Xxxxx is available to take on new assignments or projects and completes them within the timeframes established.  She has assisted with cleaning up caseloads for other workers in addition to her own duties.  She sets goals for herself and regularly reaches those goals.  She willingly puts in extra time and effort in crisis situations, including working overtime or on weekends or coming back in to work to assist coworkers as needed and does so without complaint.  She expends the effort and time necessary to do her job well and gather all necessary information to provide a solid outcome for her investigations.  She offers suggestions to improve operations and participates in goal setting and planning for the unit.  When a crisis situation presents itself, Ms. Xxxxx is usually the first to volunteer for the assignment.  She regularly is chosen to handle very difficult cases as it is known that she will get the job done correctly and gather all needed information.  She assists in training with new employees, regularly taking them in the field so that they can learn skills required for the position. 

Planning, Organization

Ms. Xxxxx actively participates in setting goals for the unit during unit meetings and discussions.  She is able to identify and coordinate resources for her clients and coworkers.  She develops plans for herself and plans her days and timeframes while considering all relevant factors, needs of the clients, goals of the program, department goals, and needs of the community.  She consistently plans and organizes her days and times to effectively meet timeframes required by the agency.  She keeps a tracking log to keep her on track to meet all deadlines on cases. 

Decision-Making

Ms. Xxxxx’s decision making skills are successful in that she identifies and considers all feasible alternatives prior to making decisions.  She demonstrates that she is able to make decisions on limited but adequate information, and utilizes her skills and knowledge in her decision-making process rather than relying on others.  She utilizes supervisor input when necessary and according to policy and procedures.  She follows all policies and procedures in obtaining supervisor approval as required.  She uses a mix of analysis, wisdom, experience, and judgment in making decisions.  She regularly initiates a proactive approach to identify needs and solve problems for clients, coworkers, and the agency. 

Flexibility/Adaptability

Ms. Xxxxx effectively handles multiple responsibilities.  She embraces changing conditions and situations in her work responsibilities in taking on extra duties for others.  She accepts constructive criticism and suggestions and uses them to improve performance.  When notified of an issue or area of improvement, Ms. Xxxxx makes the changes necessary without complaint.  She deals with anger, frustration, and disappointment in a constructive manner.  She maintains objectivity in situations and seeks solutions acceptable to all.  She fits her approaches to the tasks, situations, problems, or persons and does not attempt to seek the same solutions for all.  She responds promptly and effectively to requests for information on a consistent basis.

Communication and Interpersonal Skills

Ms. Xxxxx demonstrates effective verbal and written communication skills.  Ms. Xxxxx can improve in her written communication as stated prior by proofreading and using spelling/grammar check prior to submission of narratives.  Her legal documentation, including affidavits, are clear and concise and include all necessary information.  She uses content appropriate for her audience.  She effectively conveys expectations to clients.  She can improve in this area by maintaining effective communication without allowing emotions to direct her responses.  She communicates with peers and coworkers effectively to get case transferred according to expectations.  She keeps all DFPS records and information confidential.  She consistently keeps the supervisor and coworkers informed of her work activities and whereabouts at all times.  She consistently signs in and out as required by policy.  She builds constructive and effective relationships with others, including clients, peers, community agencies, law enforcement, and administrative staff.  Ms. Xxxxx makes connections with other agencies, even in other states, that continue to be resources for future casework activities.  She interacts with people at all levels in DFPS in a positive, effective manner.  When discussing issues with Ms. Xxxxx, she actively and attentively listens.  She uses these skills to seek the truth and information in dealing with clients in order to seek the truth in case outcomes.